FAQ
Questions ask by so many
Services
What services does Hirely provide?
Hirely provides vetted remote professionals across multiple industries, including:
- Administrative: Virtual Assistants, Data Entry Specialists
- Customer Support: Customer Service, Help Desk
- IT & Technical: IT Support, Software Developers
- Sales & Marketing: Sales Reps, Marketing Specialists
- Human Resources: Recruiters, HR Assistants
- Healthcare (Telehealth): Telemedicine Nurses, Health Coordinators
- Logistics & Supply Chain: Supply Chain Coordinators, Inventory Managers
- Finance & Accounting: Accountants, Payroll Specialists
- Legal Services: Paralegals, Legal Assistants
- Hospitality & Service: Event Coordinators, Online Travel Agents
- Engineering: Engineers, Project Managers
Hiring Process
How does the hiring process work?
- Contact Hirely: Reach out via email or phone to discuss staffing needs.
- Define Requirements: Provide job details, skills, qualifications, and experience needed.
- Matchmaking: Hirely reviews your requirements and selects the best candidates.
- Selection & Onboarding: You choose your preferred candidate and onboarding begins.
How do you vet and select remote staff?
We use a thorough recruitment process to match candidates’ skills, experience, and availability with each client’s needs.
How long does it take to hire a virtual assistant?
You can have a qualified assistant ready in 1–3 business days.
Is there an onboarding process?
Yes. We schedule an initial meeting between the client and the new hire to align on goals, expectations, and timelines.
Can clients request specific candidates or roles?
Yes. Provide detailed job descriptions and we’ll match suitable candidates based on your requirements.
Can I choose the person I work with?
Yes. Hirely handles vetting and matching, but you can review your assigned match or request a change.
Is this like Upwork or Fiverr?
Not at all.
Hirely is a managed service, meaning:
- No searching, vetting, or managing freelancers yourself
- We match you with the right person
- You get ongoing support and flexibility to scale or change roles
Think of us as your remote staffing partner.
Pricing & Engagement
What plan can I start with?
Our Starter Plan includes:
- 20 hours
- $8/hour
- Total: $160
- Unused hours roll over for up to 90 days
We also offer pay-as-you-go and monthly subscription options.
Do you require a minimum contract period?
No. We offer flexible arrangements for both short-term and long-term needs.
How much does it cost?
Pricing depends on your staffing needs:
- Prepaid hours: From $10/hour
- Monthly packages: From $200/month
- Full-time support: Starting around $500/month
Contact us for detailed pricing.
Are there any hidden fees?
No. All pricing is fully transparent.
Operations & Support
What time zones do your virtual staff work in?
We cover multiple time zones and can align with your preferred business hours.
How do you ensure data security and confidentiality?
We use secure communication channels, NDAs, and adhere to data privacy standards
What if I’m not satisfied with the assigned staff?
We offer a free replacement guarantee.
Can I pause or cancel my plan?
Absolutely. Plans are flexible—you can pause, cancel, or scale anytime with a quick notice.
How do I communicate with my virtual assistant?
Via email, chat apps, video calls, or project management tools—whatever suits your workflow.
What tools do your virtual assistants use?
Our staff are proficient in:
- Microsoft Office
- Google Workspace
- Slack
- Trello
- Asana
- CRM platforms
Policies & Guarantees
Do you offer a trial period?
There’s no free trial, but you can start with a small prepaid package (as low as $100) to test the service.
What is your refund policy?
Refunds are available under specific conditions outlined in our service agreement
Are your virtual assistants employees or contractors?
They are independent contractors managed through our agency.
Do you sign confidentiality agreements?
Yes. All staff sign NDAs to ensure complete confidentiality.
